Terms and Conditions for The Craft Cottage

1. Introduction. Welcome to The Craft Cottage. These terms and conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to these terms.

2. Products and Services

2.1 We offer a range of gifts, including personalised products.

2.2 Product images are for illustrative purposes. Colours and details may vary slightly.

2.3 Personalised products are created based on the information provided by you. Ensure all details are correct before submission, as we do not accept returns for personalised items unless defective.

3. Ordering and Payment

3.1 All prices are listed in GBP (£) and include VAT unless stated otherwise.

3.2 Payment must be made in full before the order is processed.

3.3 We accept payments via Paypal, online payments and payments in person.

3.4 Orders for personalised products cannot be cancelled or modified once production has begun.

4. Shipping and Delivery

4.1 We deliver to the UK.

4.2 Shipping times vary depending on location and product type. Estimated delivery dates are provided in our delivery section of the website but are not guaranteed.

4.3 We are not responsible for delays caused by external factors such as customs, courier delays, or force majeure events.

5. Returns and Refunds

5.1 Non-personalised products can be returned within 14 days of receipt, provided they are unused and in original packaging.

5.2 Personalised products are non-refundable unless defective or incorrect due to our error. 5.3 If you receive a defective or incorrect product, contact us within 14 days with proof of the issue for a resolution.

6. Intellectual Property

6.1 All content, including images, designs, and text on our website, is owned by or licensed to The Craft Cottage and may not be copied or used without permission.

6.2 By submitting personalisation details, you confirm you have the right to use any names, images, or messages provided.

7. Limitation of Liability

7.1 We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

7.2 Our liability is limited to the value of the purchased product.

8. Privacy Policy

8.1 We collect and process personal data per our Privacy Policy in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. 8.2 We do not share your details with third parties without consent, except as required to fulfil your order.

9. Governing Law These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

10. Contact Us For any questions, please contact us at [Your Contact Information].

By using our website, you acknowledge that you have read and agreed to these terms.